- How does a customer pay?They open the checkout, scan the QR code or tap their UPI app, approve the payment with their UPI PIN in their own app, and are returned to your site.
- How do I know a payment was successful?Its status becomes Success in Transactions, you receive a payment.success webhook if you set one up, and the customer sees a confirmation.
- Can I trust a payment screenshot sent by a customer?No. Screenshots can be edited. Only ship or deliver when the payment shows Success in your panel or your webhook confirms it.
- What is a UTR?The 12-digit reference number of a UPI transaction. It is used to find and confirm a payment, especially with Direct UPI.
- Why is a payment pending?The bank has not given a final answer yet, or a Direct UPI UTR is waiting for your confirmation. Pending payments are checked automatically every minute.
- How long does a customer have to pay?The checkout stays open for the time set by the platform. After that the payment expires and a new one must be created.
- What is the smallest and largest payment?The smallest UPI payment is ₹1. The largest depends on UPI rules, your bank and your package limits.
- Can a customer pay the wrong amount?With a dynamic QR the amount is fixed. Gateway-confirmed payments are only accepted when the amount reported by the provider matches the order.
- Can one UTR be used twice?No. Each UTR can confirm only one payment, which stops customers reusing an old transaction.
- What happens if my default UPI account is down?If your package includes smart routing, the next active account by priority is tried automatically. Otherwise the payment cannot start until the account works again.